Privacy policy

 

We are committed to establishing a long-lasting and significant relationship with you, our customer, and we understand that this relationship needs to be based on mutual trust. This privacy statement illustrates how we gather, handle, and protect the data you disclose to us.

 

1. What Data We May Accumulate From You

 

• Info you give us by filling out forms on our platform, such as when you register to use our platform and during any other co-registrations (like social media), when you subscribe to our services, when you submit content or when you ask for additional services;
• The information you submit when you use our Platform to participate in a contest or promotion or to post reviews, evaluations, or feedback;
• The information that you supply or we may garner from you when you submit a complaint on our website;
• A backup of any correspondence if you reach out to us regarding any matter;
• Information in generic, consolidated, demographic, and non-personal format;
• Information about the transactions you do through our website and the execution of your orders;
• Information about your computer, such as but not limited to your IP address, system software, and browser version, as well as data on how you generally use the internet (for example, by employing technologies like cookies, tracking pixels, web beacons, etc., collectively referred to as "Cookies");
• Your cell phone number or email id from a third party if you specify that you have authorized that third party to disclose your information with us; and
• Any additional information that we deem essential to improve your experience on the Website.

 

1. How We Shall Utilize Your Information

 

• To give you the information regarding goods, or services you ask for from us or that we believe would interest you, if you have given us consent to approach you for such reasons;
• To offer you location-based services, such as customized content, search queries, and advertising;
• To fulfil our commitments resulting from any contracts we may have with you or another party using our platform;
• To enhance our services and provide you with better, more personalized service;
• To guarantee that our platform's content is displayed to you and the device you employ to access our website in the most efficient way possible;
• To let you know about any modifications in our services;
• For any other purpose that we think appropriate to improve your use of the Platform;

 

 

• Who We May Share Your Information With

 

• Other Companies. To supply you with our Services, we may work with businesses that are our affiliates as well as service providers that are not affiliated with us (i.e. logistics ventures employed in delivering products, marketing firms, payments processers involved in proceedings of online transactions, etc.). To help you use our Services more effectively, we may include different entities in your transactions and let them record your data in a digital wallet.

You comprehend how essential it is for such businesses to have accessibility to relevant data in order to successfully conduct their operations. We'll make sure that these businesses don't utilize your information for other reason. Additionally, these companies may provide us with information (such as revised shipping and address details), which we may utilize (e.g. to alter our records and dispatch your following order). By accessing to our Website, you voluntarily agree to the collection, retention, usage, and sharing of your data among our affiliates' businesses and/or service providers who are not our affiliates, wherever they may be located geographically. These entities will be legally obligated to protect the privacy of your information.

• Offers for Marketing and Promotion. Additionally, we may use your information to improve your platform experience, send you service messages, add new features and improvements, as well as notify you of interesting events and special offers via emails, notifications etc.

We may allow third parties access to your information. For instance, we may give information to advertisers so they may reach the customers they want to serve and so we can uphold our obligations to them. 

In addition, you could be asked to supply more information to take part in some of our contests and promotional campaigns that are part of our market research. For instance, if you win a competition, you can be requested for more personal information so that your eligibility can be verified and your award can be given to you. We, our co-sponsors, or our vendors may gather this information for the promotion. Remember to check these third parties' privacy regulations to understand how they might use any data they gather.

• Business Transfers. Customer data will be part of the assets transferred if we or nearly all of the assets possessed by us are purchased.
• Safety of Other Users and Our Platform. We make personal and other information available when we think doing so is necessary to abide by the law or to cooperate with investigations by law enforcement, or to safeguard the welfare of our users or other people. This include sharing data with other companies and institutions for a variety of purposes, including fraud prevention and credit risk management.

 

You should be aware that our platform occasionally includes links to and from the websites of our partner networks, advertisers, and affiliates. Please be aware that these sites adhere to their own privacy regulations and that we do not assume any responsibility or obligation for them if you click on a link to one of these websites. Before providing any personal information or other details to these websites, please review these policies.

 

1. How We Reserve Your Data

 

The information we get from you may well be given to, retained, and processed by people who work for us or one of our affiliates. These employees may be responsible for completing your order, handling your payment information, and offering support services, among other things. As long as it takes to accomplish the goals outlined in this privacy statement, as well as any other time authorized or mandated by law, we will keep your information on record. Our associated businesses and/or non-affiliated service providers may move, store, process, and use your information in one or more international locations. Your payment information might be shared with and kept by our linked businesses in order to, among other things, validate your payment information and offer other services.

 

1. How Do We Implement Security Measures

 

In order to guarantee that your Information is handled securely and in compliance with this Privacy Policy, as well as to guard against illegal access, modification of, sharing of, or obliteration of your Information, we sustain commercially reasonable technical, managerial, and physical security measures. To protect your information when it is being transmitted to our platform, for instance, we may utilize encryption technology. We may also use on-host and external firewall technologies to stop network level threats. Your Information may only be accessed by authorized employees, suppliers, and agents who require access to it in order to provide their services.

 

You must take precautions to prevent unapproved access to your password and the devices you employ to access our Services. Your password must be handled privately at all times. As an illustration, be sure to sign off after you've used a shared device.

 

Nevertheless, internet-based information transfer is not entirely protected. Although we'll do everything we can to safeguard your information, we can't guarantee its security if it's transmitted to our platform; any transmission is done at the sender's own risk.

 

1. How Can You Grant Access And Modify Your Data

 

For the purpose of viewing and, in certain circumstances, updating your Information, you have access to a variety of data on your account and your dealings with the Platform. Examples of information available to access on the Platform includes:

• Current details on most recent orders, Personal details (such as name, email address, login info, transactions and preferences for customized advertising), payment choices (including credit card details) and settings for email notifications.

 

Additionally, our platform's system will set cookies whenever you sign in to guarantee that you have a positive user experience and can make use of all its features. By modifying the browser's settings, you can turn off cookies. You might not be allowed to access or utilize all of our Platform's features if you block cookies, which will have an impact on how our Platform functions. Performance cookies, for instance, gather data about how you use the website, such as which websites you view most frequently, enabling us to give you more relevant and customized options to improve your website experience.

 

For compliance-related concerns, we could keep a backup of your information. We might keep a copy of the earlier version of Information for our records if you update it.

 

 

• What Happens If We Modify Our Privacy Policy

 

Our business is always evolving, so our privacy policy might also need to be revised. We shall post the most recent version of this Privacy Policy on the Platform, and any modifications will be effective immediately upon publication on the Website or on the date we specify as that of the "effective date."

 

We might send out recurring emails to inform you of our announcements and terms, but you should check our Platform often to check out most recent updates.

 

You are required to review the Privacy Policy frequently. Your consent to this Privacy Policy in its revised version is implied by your continuing use of the Platform after any such change.

 

• How You Can Get In Touch With Us

 

We are always here to help. Please send us an email at customercare@melora.sa with a detailed description of your issue if you have any questions concerning your information on the Website. We will do our best to address it.